Return Policy
We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.
Returnable items
1. items damaged/broken upon arrival.
2. Items received in the incorrect size/color.
*7 Days No Reason Return
If you are not satisfied with your purchase, and the product is still in brand new condition, we can arrange the refund or exchange. You will be responsible for paying the return shipping fees. Please submit a “Return or Exchange” ticket within 7 days of the order being received.
Note: Items that can be returned/refunded within 7 days of receiving must follow the criteria as below:
1. Items are in the original packing with tags.
2. Items are in brand new condition:No perfume, unwashed, unworn, unused, and unaltered.
Return Conditions：
For items with no quality issue, please understand that we will not be responsible for the return shipping cost. Our customer service team must authorize all return requests before shipping to our returned address.
We cannot accept returns under the following conditions:
1. Items outside the time-frame.
2. Washed, worn, used, tag-removed, or misused items.
3. Items under the following categories are non-returnable for customer’s reason:
*Customer’s Reason: no longer needed, bought by mistake, not as expected, changed mind, etc
Before Making a Return Request
For any reason, if you would like to cancel your order while the order is under the shipping process, you will need to wait until you receive the package in hand before making a return request. Because Cross-Border Shipping involves complicated procedures, domestic and international customs clearance, and local and international shipping carriers and agencies.
If you refuse to take the delivery package from the postman or do not pick up your delivery package from your local pick-up stores, our Customer Service will not be able to judge the situation of the package and therefore cannot handle your return requests.
If the package is returned to our warehouse because of a customer’s personal reason (Check details below), we’ll contact you about re-paying the reshipment postage (by PayPal) and arrange the reshipment. However, please understand that no refund will be issued in this situation. Details for customer’s personal reason:
* Wrong address/no consignee
* Invalid contact information/ no answer to the delivery calls & emails
* Customer refuses to accept package/pay tax fee/ complete customs clearance
* Didn’t collect package by the deadline
Return address & refunds
Return address: You will need to send your returning products back to us. Please always submit a” Return or Exchange “Ticket to customer service first to obtain the return address. Please DON’T return your package to any address indicated on the shipping label of the package received, we cannot be held responsible if packages are returned to the wrong address.
Refunds: we will issue the refund to your Credit Account. You can either use Credits to pay for new order or withdraw it to the original account/card you paid earlier. The original shipping fee and insurance are non-refundable.
Note:
If you want to return the product, please confirm that you’ve received your package, by sending email to us, “Order Received“. Then submit a “Return or Exchange” Ticket with supportive proof (photos or videos). We do not provide Return Label service. Please contact our customer service for guidance. After you submit your ticket, our Customer Service will approve your return request according to our policy, warranty, product status, and the proof you provided. We also require justifications for every claim, such as photo-taking, video proof, etc.
Trackable Packages Inquiry Period
Please note that all shipping companies only accept inquires submitted within the Inquiry Period. If you would like to check for packages you didn’t receive, please contact customer service within the required period. Thank you for your cooperation:
Package Delivery Follow-Up & Review Invitation
We’ll send a delivery follow-up email to you after a certain shipping period and invite you to share the shopping experience.
* Hope you enjoyed our service. You’re welcome to confirm the delivery and write reviews to win shopping rewards. (Our system will auto-confirm the delivery if no update comes from your side.)
* If you haven’t received the package yet, please contact Customer service for help.
If you need assistance, please Contact Us.