Orders:
Shipping & Returns:
1. CAN I CHANGE AN EXISTING ORDER?
Because our orders ship quickly, we cannot change or cancel orders once they have been placed. While we cannot add items to an existing order, we are happy to waive shipping fees on a new order so long as it is placed within 24 hours of your original order. Just email us at livinggood.lg@gmail.com.
Unfortunately, we cannot apply coupon codes after a purchase is made.
2. WHY IS MY DISCOUNT CODE NOT WORKING?
Unless otherwise noted, discount codes do not work on any sale merchandise and cannot be combined with any other promotion or discount.
Most of our codes also have expiration dates or can only be used once per customer. You can always refer to the email you received with the code to read any exclusions and see if there is an expiration date.
3. HOW ARE MY REFUNDS CREDITED?
All refunds are credited to your original form of payment or a Wildfang gift card. If you are returning a gift, you’ll receive your refund on a Wildfang gift card. If you opted for store credit upon completing your return, we will send you a credit via email once the return has been completed.
If you return your order by mail, we process your return within 3-5 business days of receiving it, and your bank typically processes refunds within 3-5 business days once completed.
Original shipping charges are non-refundable.
4. HOW DO I MAKE A RETURN?
1. HOW LONG WILL IT TAKE FOR MY RETURN TO BE PROCESSED?
We will process your return within 3-5 business days of receiving it. Then it usually takes your bank 3-5 business days to apply the refund to your account.
2. HOW DO I RETURN AN INTERNATIONAL ORDER?
3. HOW LONG WILL MY ORDER TO TAKE TO ARRIVE?
Standard Shipping: Typical transit time is 3-4 business days after your order is shipped.
Expedited Shipping Ordering Deadlines + Arrivals:
*Order placed before 1pm PST/4pm ET
Sunday arrives:
Wednesday (2 Day)
Tuesday (Next Day)
Monday arrives:
Wednesday (2 Day)
Tuesday (Next Day)
Tuesday arrives:
Thursday (2 Day)
Wednesday (Next Day)
Wednesday arrives:
Friday (2 Day)
Thursday (Next Day)
Thursday arrives:
Monday (2 Day)
Friday (Next Day)
Friday arrives:
Tuesday (2 Day)
Monday (Next Day)
Saturday arrives:
Wednesday (2 Day)
Tuesday (Next Day)
Special Locations
- Shipments to APO/FPO addresses require additional processing time after delivery to the military post office.
- Expedited orders shipping to Alaska and Hawaii require 1 additional day to deliver.
- Rural domestic addresses require 1 or more additional days to deliver.
- All PO box addresses can only be shipped with USPS priority and are not eligible for Next Day expedited shipping.
- From time-to-time, we ship orders out of our retail stores. If your order is being fulfilled out of a store, or will be shipped in multiple packages, we will notify you. Please know this may cause slight delays in delivery
4. WHAT IS YOUR EXTENDED HOLIDAY RETURN POLICY?
All orders placed between November 1st, 2022 and December 31st, 2022 are eligible to be returned or exchanged up to January 16th, 2023. Happy gifting!
5. WHAT IS YOUR RETURN + EXCHANGE POLICY?
- Returns and exchanges
- Return must be postmarked to LG LIVING GOOD within 14 days of purchase
- All items must be brand new, unwashed, unworn, and in original condition
- All items ending in $10 are FINAL SALE and are not eligible for returns or exchanges
- Gift cards cannot be returned
- We currently only accept returns for domestic (US) and Canada orders. All other international orders are final sale
Payment:
1. WHAT PAYMENT METHODS DO YOU ACCEPT?
2. WHAT DOES IT MEAN IF AN ITEM IS MARKED "PREORDER"?
Preorder means you can secure the availability of some of our limited edition items by purchasing them in advance of launch. These limited edition items have only a small number of units available and are typically not restocked. Because preorders are an advance purchase, payment will be processed at time of purchase. These items typically ship within 2 weeks, but check the preorder item product page for details around expected shipping windows. If your order contains other non-preorder items, those items will ship as normal. Pre order items are not available for expedited shipping. The return window for orders containing preorder items is 30 days from the shipment date of the last item in the order.
3. HOW CAN I TRACK MY ORDER?
You will receive a shipping confirmation email or SMS containing a tracking number once your order has been shipped. You can follow its journey right to your door.
To sign up for SMS updates, enter your phone number and select the box at checkout.